Survey and quotation
Stove, liner and twin-wall work starts with a survey. We then send a written quotation. The quotation is an offer to do the work described, at the price stated, and is valid for the period shown on it.
Terms and conditions — stove installations
These terms apply to stove, liner and twin-wall installations. The written quotation for your job takes priority.
What we need from you
Clear access, a decision on the stove and materials, and any permissions that are your responsibility (listed-building consent, landlord approval, and so on). Building work outside the quotation — hearths built by others, decoration, scaffolding you arrange — stays your responsibility unless we have agreed it in writing.
HETAS and notification
Installations are carried out by HETAS registered installers. Some jobs can be notified through HETAS rather than a full building-control application. We will say which route applies to your job.
Payment
Payment terms are those on the quotation. Materials may need a deposit. The balance is due on completion unless we agree otherwise.
Existing chimneys
Until we open up the flue we cannot see every defect. If the chimney is damaged, unlined, or unsuitable for the stove you want, we will stop and talk through the options before spending more of your money.
Aftercare
A new stove still needs the right fuel, the right first fires, and regular sweeping. Those remain the householder’s responsibility after handover.
Last updated: 27 September 2026